COVID-19 Pandemic Policy

COVID-19 Pandemic Policy

At DD West LLP we are committed to the health and safety of our entire team including our clients. Management of the firm is closely following the direction of the World Health Organization (WHO) and the Public Health Agency of Canada (PHAC). We are also monitoring the global concern of COVID-19 closely and are taking precautionary measures to protect our staff and clients while continuing to provide the same quality service to our clients.

Around the office

We have hand sanitizers around the office for staff and clients. We will be increasing our cleaning protocols by wiping down door handles, desks, phones and tables as much as possible. During our recent renovations of our Calgary office space, we had installed ultraviolet light air sanitizations in our HVAC system as a general staff and client health initiative.

For the safety of everyone and to reduce public contact, we will limit in-person meetings and have the technological capabilities to conduct meetings by telephone or by video conferencing. We have been using Microsoft teams, Goto meetings and Skype for several years and as such we are generally proficient with working with clients in remote, national and international locations. Where necessary we will be asking our IT department to assist you in connecting if that is necessary.

Working remotely

As most daycares and schools are being closed, we know our staff will have increased family responsibilities and we have equipped them with the support, technology and workflow to work remotely from the office. Working remotely allows our staff to work as if they are in the office. No client information will be taken from our secure computer servers. If we require our staff to work remotely, they will continue to monitor daily emails, voicemails, phone calls and other office activities to ensure business workflow remains normal.

Social Responsibility

Dd West LLP will help our staff and clients get through this global situation. As this situation is evolving, we will have further details or updates on our policy, please visit our website regularly.